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Customer Success Manager

Customer Success
Remote • Remote
Full-time • 2-4 years experience

Be the trusted advisor for our enterprise customers. Drive adoption, ensure customer satisfaction, and identify growth opportunities within accounts.

Requirements

  • 2-4 years in customer success or account management
  • Experience with enterprise SaaS products
  • Strong problem-solving and communication skills
  • Data-driven approach to measuring customer health
  • Experience with Salesforce or similar CRM

Responsibilities

  • Manage and grow relationships with enterprise customers
  • Drive product adoption and customer satisfaction
  • Identify upsell and cross-sell opportunities
  • Create and execute customer success plans
  • Collaborate with product and engineering teams

Benefits

  • Competitive salary and equity
  • Comprehensive health benefits
  • Flexible work arrangements
  • Professional development budget
  • Regular team events and activities